Privacy policy

This Privacy Policy describes how VIVID.RENT ("the Site", "we", "us" or "our") collects, uses, and discloses your personal information when you visit, use our services, make a booking through vivid.rent ("the Site"), or otherwise communicate with us regarding the Site (together, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with legal obligations, to enforce applicable terms and conditions, and to protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

4. Information You Provide to Us Directly

Information you submit directly through our Services may include:

• Contact details including your name, address, phone number, and email.
• Booking information including your name, billing address, payment confirmation, email address, and phone number.
• Account information including username, password, security questions, and other security details.
• Customer support information, including any details you choose to include in communications with us.

You can choose not to provide this information, but it may prevent you from using certain features.

5. Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do this. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection data, your IP address, and other information related to your interaction with the Services.

6. Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies supporting our Site and Services, such as Lodgify.
• Our payment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill orders, under our contract with you.
• When you visit our Site, open or click on emails we send, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any data we receive from third parties will be handled in accordance with this Privacy Policy. See also the section below on third-party websites and links.

7. How We Use Your Personal Information

• To provide the Services. We use your personal information to deliver the Services, under our contract with you.
• Marketing and advertising. We may use your personal information to send marketing communications via email, SMS, or mail, and to show you advertisements. This may include tailoring ads on our Site and on other websites. If you are in the EEA, this is based on our legitimate interest to market our services under Article 6(1)(f) GDPR.
• Security and fraud prevention. We use personal information to detect, investigate, or respond to fraud, illegal or malicious activity. You are responsible for keeping your account credentials secure. If you suspect your account has been compromised, contact us immediately. If you are in the EEA, our legal basis is our legitimate interest in keeping the Site secure under Article 6(1)(f) GDPR.
• Communicating with you and improving our Services. We use your information to provide customer support and improve our Services, based on our legitimate interest to be responsive and maintain a business relationship under Article 6(1)(f) GDPR.

9. How We Disclose Personal Information

We may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons outlined in this Privacy Policy. Such disclosures include:

• With service providers who perform services on our behalf (e.g., IT services, payment processing, analytics, customer support, cloud storage).
• With business and marketing partners to provide services and send marketing materials. These partners use your information per their own privacy policies.
• When you instruct or consent to such disclosures.
• Within our corporate group to operate our business effectively.
• In connection with business transactions, such as mergers or bankruptcy, to comply with legal obligations (e.g., subpoenas), or to protect rights.

We disclose the following categories of personal information and sensitive data for the above purposes:

Category	Recipients
Identifiers (e.g., contact details, booking/account info)	Service providers, business/marketing partners, affiliates
Commercial info (e.g., booking/support info)	Service providers, business/marketing partners, affiliates
Internet/network activity (e.g., usage data)	Service providers, affiliates
Geolocation data (e.g., IP-based location)	Service providers, affiliates

Third-Party Sites and Links

Our Site may link to websites or platforms operated by third parties. If you follow such links, review their privacy and security policies. We are not responsible for the privacy or security of such sites, including their accuracy or completeness. Information you share publicly or on social media may be visible to others and used without limitation. Our inclusion of such links does not imply endorsement unless stated otherwise.

10. Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you're a parent or guardian and believe your child has provided personal data, contact us to request deletion.

As of the effective date of this Privacy Policy, we are not aware of any “selling” or “sharing” (as legally defined) of personal information of anyone under 16.

11. Data Security and Retention

Please note that no security measure is perfect or impenetrable. Information sent to us may not be secure during transmission. Do not send sensitive data through unsecured channels.

We retain personal data for as long as necessary to maintain your account, provide services, meet legal obligations, resolve disputes, or enforce contracts and policies.

12. Your Rights

Depending on your location, you may have the following rights. These rights are not absolute and apply under certain conditions:

• Right to access/know what personal information we hold and how we use/share it.
• Right to deletion of your personal information.
• Right to correction of inaccurate information.
• Right to data portability in certain cases.
• Right to opt out of the sale, sharing, or targeted advertising.
• Right to restrict processing.
• Right to withdraw consent, where applicable.
• Right to appeal if we deny your request.
• Communication preferences: You may opt out of marketing emails at any time, though we may still send non-promotional communications.

You can exercise your rights via the Site or by contacting us using the information below.

We will not discriminate against you for exercising your rights. We may verify your identity before responding. You may appoint an authorized agent to make requests on your behalf, provided they show proof of authorization and your identity can be verified. We will respond to requests as required by law.

13. Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you're unsatisfied with our response, you may contact your local data protection authority. For the EEA, you can find a list of supervisory authorities [here].

14. International Users

Your personal information may be transferred, stored, and processed outside your country of residence, including by our personnel, service providers, and partners.

If we transfer personal information outside Europe, we rely on recognized legal transfer mechanisms such as the EU Standard Contractual Clauses or their UK equivalents, unless the destination country is deemed to provide an adequate level of protection.

15. Contact

If you have questions about our privacy practices or this Policy, or wish to exercise your rights, please contact us by phone, email at __________, or at:

Sisqsess Technology SRL
Soseaua Bucuresti Ploiesti nr. 1A, Etaj 4,
Sector 1, Bucuresti, Romania

Unless otherwise stated, we are the data controller of your personal information for the purposes of applicable data protection laws.